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Process for applying to Services Australia (Centrelink)

Important | Intent to claim

If you find yourself in the position that you need to seek financial support, we hope that this helps you with the process. If you don’t have a CRN or CAN still, follow the first step but the second step is where you can get this process started. A member of Services Australia will contact you once you have registered your intent to claim. Be patient and good luck.

1. Set up your myGov account


2. Register intention to claim (this date is important it will be your date of intent to claim) on your myGov account


3. Options for getting in touch with Services Australia (Centrelink)


If you haven’t already, create a myGov account so you can do your Centrelink, Medicare and Child Support business with us online. This can help our staff help others with more complex needs.

If you haven’t got an online account, you’ll have to phone us to link your account.

You can claim most of our payments online.


We have phone lines to help you. We have increased wait times. It may take you a while to get through, please be patient.

The JobSeeker Payment line has extended opening hours from 8 am to 8 pm Monday to Friday and 9 am to 5 pm Saturday to Sunday.


Our priorities are the health and safety of our staff and customers. This means there may be changes to the way we do things.

If you visit our service centres, our staff may ask you if you have recently returned from overseas.